FAQS
🛍️ Orders & Shipping
How long does delivery take? Most orders arrive within 5–14 business days depending on your location. You'll receive a tracking number once your order ships.
Do you offer free shipping? Yes! We offer free shipping on all orders over €49.
Can I track my order? Absolutely. You'll receive a tracking link by email as soon as your order is dispatched.
🔄 Returns & Refunds
What if my item arrives damaged? Contact us within 30 days with a photo and we'll send a replacement or issue a full refund — no return needed.
How long do refunds take? Refunds are processed within 3–5 business days to your original payment method.
🐾 Products
Are your products safe for dogs? Yes, all Dogivo products are designed with pet safety in mind and tested for quality.
What sizes are available? Each product page lists available sizes and specifications. Check the product description for details.
📬 Contact
How can I reach you? Email us at support@dogivo.store — we respond within 24 hours.
And your Contact Us page — simply use Dawn's built-in page.contact template (as mentioned earlier) which adds a contact form automatically. Just add this short intro text above it: