Shipping policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Spain | 5–10 business days |
| Europe | 7–14 business days |
| Rest of World | 10–20 business days |
Delivery times are estimates and may vary due to customs, carrier delays, or high-demand periods.
Shipping Costs
- Free shipping on all orders over €49 🐾
- Standard shipping: €3.99–€5.99 depending on destination
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order at any time via the link provided.
Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our prices.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at support@dogivo.store and we'll investigate immediately.